Refund and Return Policy

We aim to provide a smooth and reliable experience from order to delivery. This policy outlines how refunds, returns, and replacements are handled.

1. Order Cancellations

  • Orders can be canceled within a limited time after placement if they have not yet been processed or shipped
  • Once an order has been dispatched, it cannot be canceled

To request a cancellation, contact support as soon as possible with your order details.

2. Returns Policy

Due to the nature of pharmaceutical products, we generally do not accept returns once an order has been shipped.

This is to ensure:

  • Product integrity
  • Safety standards
  • Compliance with handling guidelines

However, exceptions may apply in specific cases (see below).

3. Damaged, Incorrect, or Missing Items

If you receive:

  • A damaged product
  • The wrong item
  • Missing items in your order

You are eligible for a replacement or refund.

Conditions:

  • Report the issue within 48 hours of delivery
  • Provide clear photos or video evidence
  • Include your order number for verification

4. Non-Delivery / Lost Orders

If your order is not delivered within the estimated timeframe:

  • We will investigate with the shipping provider
  • If confirmed lost, you may be eligible for:
    • Reshipment, or
    • Full or partial refund

Delivery delays caused by customs, local regulations, or incorrect address details may not qualify for refunds.

5. Refund Process

  • Approved refunds are processed to the original payment method
  • Processing time may vary depending on the payment provider
  • In some cases, refunds may be issued as store credit, depending on the situation

6. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Incorrect shipping details provided by the customer
  • Failure to receive the package due to absence or non-cooperation with courier
  • Delays caused by customs clearance or local regulations
  • Minor packaging variations that do not affect product quality

7. Replacement Policy

In eligible cases, we may offer a free reshipment instead of a refund.

This is often the fastest way to resolve issues and ensure you receive your order.

8. Contact & Support

For any refund, return, or delivery-related concerns, please contact our support team with:

  • Your order number
  • A clear description of the issue
  • Supporting images (if applicable)

We aim to respond promptly and resolve issues in a fair and transparent manner.